Website chat
Answer common questions and capture enquiries at any time of day.
Website Chatbots & Business Assistants
Website chatbots and assistants built on your approved information
A chatbot or assistant answers routine questions using information you approve, captures enquiries and hands the conversation to a person when it should. Internal assistants help staff find answers faster.
Common uses
Where this helps
Messaging channels
Handle routine questions in supported messaging apps where available.
Internal knowledge assistant
Help staff find procedures and policies from approved documents.
Intake and triage
Collect the details your team needs before a person picks it up.
AI is not always the answer
If visitors ask a small set of fixed questions, a clear FAQ page or a guided form may work better than an AI assistant.
Scope
What a Website Chatbots & Business Assistants project includes
Answer routine questions from approved content and hand over when needed.
The problem: The same questions arrive by chat, email and social messages, and answers vary depending on who replies.
What we can implement
- A website or messaging assistant trained on your approved information
- Lead capture and enquiry routing inside the conversation
- Internal assistants that help staff find policies, procedures and answers
What you receive
- Configured assistant
- Approved knowledge source
- Restricted topic list
- Handover path and review process
What we need from you
- Source material such as FAQs and policies
- Supported and restricted topics
- Content owner for updates
Integration dependencies
- Chat or messaging platform
- AI model usage charges
- CRM or inbox for handover
Human review: The assistant hands over when it cannot answer from approved content, and conversations can be reviewed.
Implementation process
From first call to a working automation
- STEP 01
Discover
We review your current process, tools and goals on a free call.
- STEP 02
Scope
We agree one starting workflow, success measures, access and handover rules.
- STEP 03
Build and test
We build the automation and test it with real scenarios and your team.
- STEP 04
Launch
We launch with monitoring and alerts, then train the people who will use it.
- STEP 05
Support
Ongoing support and improvements follow the support scope you choose.
Commercial scope
What you pay for, and who bills it
Every project is quoted after scoping. We list each cost separately so you know what is a one-time build, what is billed by a vendor and what is optional.
Implementation
A one-time project fee for discovery, build, testing and launch. Quoted after scoping.
Vendor subscriptions
Platforms such as your CRM, voice or automation tools are billed by those vendors, usually monthly.
Usage charges
Some services charge per call minute, message or AI request. We estimate these before launch.
Ongoing support
Optional monitoring, changes and improvements, agreed separately from the build.
Questions & Answers
Website Chatbots & Business Assistants FAQs
Where do the answers come from?
From content you approve, such as FAQs, service details and policies. Restricted topics are handed to a person.
Can it make mistakes?
AI can produce incorrect answers, which is why we limit sources, test common questions and provide a clear handover.
Who keeps the content up to date?
A named owner on your team, with support from us if you choose an ongoing support plan.
What does it cost to run?
Implementation is quoted per project. Chat platforms and AI model usage are billed separately.
Enquiry
Tell us what you want to automate.
Describe the task, the tools you use and what a good result looks like. We will reply with practical next steps for Website Chatbots & Business Assistants.
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