Overflow and after-hours calls
Answer calls nobody can pick up and capture the details for a callback.
AI Receptionists & Voice Assistants
AI receptionists that answer calls and route them by your rules
An AI receptionist answers supported calls, asks the questions you approve, books suitable appointments and passes everything else to a person. You decide what it says and when it hands over.
Common uses
Where this helps
Appointment booking
Offer real open times from your calendar for supported appointment types.
Call qualification
Ask approved questions to check service area, need and timing.
Message taking and routing
Send a summary to the right person by text or email.
AI is not always the answer
If callers mostly need one of a few options, a simple phone menu or call forwarding rule may be enough. We will say so during scoping.
Based in the Tampa Bay area? See a step-by-step call for Tampa small businesses.
Scope
What a AI Receptionists & Voice Assistants project includes
Answer supported calls, capture details and route callers by your rules.
The problem: Calls arrive while you are with a customer, on a job or closed. Missed calls often become missed work.
What we can implement
- A voice assistant that answers with your approved greeting and discloses that it is automated
- Qualifying questions, message taking and calendar booking for supported call types
- Transfer or callback routing when a caller needs a person
What you receive
- Documented call flow
- Approved scripts and answers
- Routing and escalation rules
- Tested call scenarios
What we need from you
- Common call reasons
- Business hours and service area
- Approved answers
- Escalation contacts
Integration dependencies
- Phone number forwarding or a new number
- Voice platform subscription
- Calendar and CRM access
Human review: Complaints, urgent issues and anything outside the approved script are passed to a named person.
Implementation process
From first call to a working automation
- STEP 01
Discover
We review your current process, tools and goals on a free call.
- STEP 02
Scope
We agree one starting workflow, success measures, access and handover rules.
- STEP 03
Build and test
We build the automation and test it with real scenarios and your team.
- STEP 04
Launch
We launch with monitoring and alerts, then train the people who will use it.
- STEP 05
Support
Ongoing support and improvements follow the support scope you choose.
Commercial scope
What you pay for, and who bills it
Every project is quoted after scoping. We list each cost separately so you know what is a one-time build, what is billed by a vendor and what is optional.
Implementation
A one-time project fee for discovery, build, testing and launch. Quoted after scoping.
Vendor subscriptions
Platforms such as your CRM, voice or automation tools are billed by those vendors, usually monthly.
Usage charges
Some services charge per call minute, message or AI request. We estimate these before launch.
Ongoing support
Optional monitoring, changes and improvements, agreed separately from the build.
Questions & Answers
AI Receptionists & Voice Assistants FAQs
Will callers know they are speaking with AI?
Yes. We recommend the greeting tells callers they are speaking with an automated assistant.
Can it transfer a caller to a person?
Yes, where your phone setup supports it. Otherwise it takes a message and notifies the right person.
Do we need a new phone number?
Not usually. Your existing number can forward calls, either always or when nobody answers.
What does it cost to run?
Implementation is quoted per project. The voice platform is a separate subscription, and call minutes may be charged by usage.
Enquiry
Tell us what you want to automate.
Describe the task, the tools you use and what a good result looks like. We will reply with practical next steps for AI Receptionists & Voice Assistants.
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